App Support & Contact

Need help with Cal-Gem? Our team is here to assist you with any technical issues, account management, or general questions.

Contact Information

• Email: amir@cal-gem.com
• Response Time: We aim to reply to all support requests within 24 hours.
• Account Deletion: If you wish to delete your account and all associated data, please email us with the subject "Delete My Account" or use the deletion option within the app settings.

Privacy Policy

Last Updated: November 2025

1. Introduction

Cal-Gem ("we", "us", or "our") respects your privacy. This policy outlines how we collect, use, and protect your information, in strict compliance with the Israeli Privacy Protection Law, 5741-1981 and the US Health Insurance Portability and Accountability Act (HIPAA) standards.

2. Information We Collect

• Personal Information (PII): Name, email address (amir@cal-gem.com), and age provided during registration.
• Protected Health Information (PHI): Dietary logs, food photos, health goals, medical conditions you voluntarily disclose, and weight data.
• Technical Data: Device ID, IP address, and app usage statistics (collected anonymously where possible).

3. Legal Basis (Israel & GDPR)

Providing your data is voluntary; however, without it, we cannot provide our AI nutrition services. By using the app, you explicitly consent to the processing of your sensitive health data for the purpose of providing nutritional advice.

4. HIPAA Compliance (For US Users)

We implement administrative, physical, and technical safeguards to protect your Protected Health Information (PHI) in accordance with HIPAA Security Rules. We will not disclose your PHI to third parties without your authorization, except as required by law or for app operations (e.g., secure cloud hosting).

5. Database Registration (Israel)

In accordance with Israeli Law, your data is stored in a secured database. You are entitled to review your information and request its correction or deletion by contacting us.

6. Data Security

We use industry-standard encryption (AES-256) for data at rest and in transit. However, no method of transmission is 100% secure.

7. Contact Us

If you have questions about this privacy policy, please contact us at amir@cal-gem.com.

Terms of Use (EULA)

1. Acceptance of Terms

By downloading or using Cal-Gem, you agree to these terms. If you do not agree, do not use the app.

2. User Eligibility

You must be at least 18 years old to use this application.

3. User Content

You retain ownership of the photos you upload. You grant Cal-Gem a license to use these images solely for the purpose of analyzing food content and improving our AI accuracy.

4. Limitation of Liability

To the fullest extent permitted by applicable law, Cal-Gem shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the service.

5. Governing Law

These terms shall be governed by the laws of the State of Israel. Any disputes shall be resolved exclusively in the competent courts of Tel Aviv-Yafo.